Privacy Policy

 

EFFECTIVE DATE: APRIL 24TH, 2025

Blown Away HVAC (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information, particularly for our SMS messaging program.

 

1. INFORMATION WE COLLECT

 

We may collect the following personal information:

– Name
– Phone number
– Email address (if provided)
– Service-related details

 

2. HOW WE USE YOUR INFORMATION

 

Your personal data may be used to:

– Send appointment reminders
– Provide dispatch and technician arrival notifications
– Notify you of upcoming maintenance visits
– Share important updates (e.g., weather delays, equipment support)
– Inform you of business closures
– Deliver marketing promotions and special offers
– Send invoices, payment links, and proposals

 

3. DATA PROTECTION & SHARING

 

– We do not sell or share your phone number or personal data for marketing purposes.
– Data is shared only as necessary for business operations.
– Opt-in data is never disclosed to third parties for promotional purposes.

 

4. OPT-OUT INSTRUCTIONS

 

You may opt out at any time by texting any of the following keywords:

“STOP”
“END”
“UNSUBSCRIBE”
“CANCEL”

Your opt-out request will be processed immediately.

 

5. MESSAGE FREQUENCY & DATA RATES

 

– Message frequency varies depending on your service needs, typically up to 2 messages per appointment.
– Message and data rates may apply per your mobile carrier’s plan.

 

6. HELP INSTRUCTIONS

 

To receive help, reply “HELP” to any message or contact us directly:
Phone: (336) 933-6063

 

7. PRIVACY POLICY ACCESS

 

This privacy policy applies to our messaging program. For full details, visit:
www.blownawayhvac.com/privacy-policy

 

SMS Terms & Conditions

 

These Terms & Conditions govern your use of SMS notifications provided by Blown Away HVAC (“Company,” “we,” “our,” or “us”). By opting into our messaging program, you agree to these terms.

 

1. MESSAGING PROGRAM OVERVIEW

 

By opting in, you agree to receive messages related to:

– Appointment reminders
– Dispatch notifications
– Maintenance visit alerts
– Informational updates (e.g., weather conditions, service guidance)
– Business closure announcements
– Special offers and marketing promotions
– Invoice, payment, and proposal links

 

2. MESSAGE FREQUENCY & COSTS

 

– You may receive up to 2 messages per appointment or related service activity.
– Message and data rates may apply according to your mobile plan.

 

3. OPT-IN & CONSENT

 

– You opt in by providing your mobile number via our service forms, booking tools, or website.
– Consent to receive messages is not a condition of purchase.

 

4. OPT-OUT PROCESS

 

You may opt out anytime by replying:
“STOP”
“END”
“UNSUBSCRIBE”
“CANCEL”

You will no longer receive messages after your request is processed.

 

5. CUSTOMER SUPPORT

 

For assistance, reply “HELP” or contact:
Phone: (336) 933-6063

 

6. MODIFICATION OF TERMS

 

We reserve the right to update these Terms & Conditions at any time. Continued use of our messaging services constitutes acceptance of any changes.

 

7. GOVERNING LAW

 

These Terms & Conditions are governed by applicable laws in Jurisdiction.

For more information, visit our privacy policy:

www.blownawayhvac.com/privacy-policy